Our Style & Fit Promise
At Oxendales we make sure all of our clothing fits to flatter, and we fit all our garments on models in a variety of sizes to ensure our pieces make you look and feel fantastic. We won’t compromise on our commitment to providing stylish, trend-aware fashion for women of all shapes and sizes. Proud to lead the way for plus-size fashion, we’re dedicated to quality, value for money and excellent customer care. From young to old, we offer something for everyone and embrace and celebrate the individuality of our customers.
We’re proud to be part of the ethical trading initiative, which looks out for those who make our clothes and helps improve their working conditions.
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Spread the cost with our personal account, designed to help you choose the payment option to suit you.
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Oxendale & Co Limited T/A Oxendales, Jacamo, Simply Be & The Brilliant Gift Shop is regulated By The Central Bank Of Ireland.
Oxendale & Co. Limited is a limited liability company.
Telephone: (01) 8300600 / 8300800 Fax: (01) 8300333.
Directors: B. O'Sullivan, K. Nelson (British).
Registered in Ireland, No 263438.
Registered Office: Woodford Business Park Santry Dublin 17.
Delivery and Returns
If you are a new customer and want to know a little bit more about how much you might pay for our convenient delivery services, you can find out with our guide below. Please note, these are our standard delivery charges - your individual delivery charge will be presented at checkout each time you place an order.
Standard DeliveryOur most popular option
Our standard delivery service is €4.99 and will be shown on your invoice. You can usually expect your delivery in 7 working days, however items which come direct from the manufacturer, such as large furniture items and goods requiring personalisation, may take longer.
Express DeliveryNeed your goods even faster?
Then take advantage of our 'Express Delivery Service' for only €6.99 plus your standard charge. You can usually expect your delivery in 4 working days.*
*This service is subject to availability of goods and your own credit status, and does not apply to personalised items or those marked with an asterisk, as they come direct from the supplier
Supplementary ChargesFor the bigger items
Sometimes, our larger, more expensive items may incur an extra delivery charge. These items will be clearly marked with the supplementary delivery charge. This supplementary charge is to help us cover the cost of us having to get more handy men to deliver your parcel to you. We try to keep the cost as low as possible.
Returns Via the Post OfficeDrop off at your local branch
Tape the returns label from your advice note securely on your parcel and return to your nearest Post Office.*
*It is imperative you obtain a Certificate of Posting from the Post Office which should be kept in a safe place as this will be required if any returned parcel should go astray.
Never send payments with returned goods. Please see the 'How to Pay' section for the correct payment procedure.
Returns on Product Promotions
Any return of items bought through a special promotional offer (e.g. 3 for 2 or Buy One Get one Free), has to include all items bought within that deal. If not, we reserve the right not to issue a full refund and you may be charged the full price for any item that you keep.
Why haven’t I received my order?
Most of our items will be delivered to you within 7 working days (this excludes weekends).
Some items may take a little longer to arrive, especially those that come directly from the supplier (you would have been informed this when you placed your order).
If you feel that your item has not arrived within the expected period please Contact Us.
How much do I have to pay on my balance?
If you have a balance outstanding on your Personal Account, you will receive a statement through the post every 28 days. Your minimum payment is shown on your statement along with the payment due date. You can choose to pay the minimum payment on your account, or you can pay your balance in full. The choice is entirely yours. You can check your current balance anytime by clicking on Your Account and then choosing the option of Account balance and Payment.
Have you received my returned items?
You can check if we have received your returns online with Your Account services. If you click on Your Account you will see the option Account transactions, just click on this option and you will be able to view your received returns in seconds. Please allow up to 14 days for your returns to show.
Where do you deliver?
We are able to deliver goods to anywhere in the Republic of Ireland.
Can I cancel an order?
Providing your order has not been prepared for despatch you can cancel your order by contacting us or calling our customer services on 01 8 300 600 (Calls charged at national rate)
Can I use my own packaging to return items?
Yes you can use your own packaging to return items. Please ensure you provide us with your name, address, account number, the reason why you are returning the item and the receipt. Please keep a copy of the receipt for your own records.
Why haven’t I received email confirmation of my order?
We send out email confirmations as soon as we receive your order. Please check that you have given us your correct email address (the address we hold can be viewed in the ’Your Account’ section). If this address is correct, please allow 24 hours before contacting us as the email may have been delayed, for example by problems with your email provider.
How can I make a payment on my account?
You can pay your account online, over the phone or by post. To pay online, simply sign in to your account on the website and select the ’Your Account’ link, then click ‘make a payment’. You can then pay online instantly using a variety of debit and credit card.
Is it safe to shop online?
Shopping online with us is safe, and we take the utmost care to ensure your personal details remain private. When you enter the checkout process, the sign-in process, or the account management area, you are taken through our secure server. Our secure server encrypts all of your personal information including your credit/debit card number, account number, name and address, and all other personal information, so that it cannot be accessed or read as the information travels over the Internet. You can therefore remain assured that shopping with us online is safe and secure.
Our site is also ISIS (Internet Shopping Is Safe) verified by the Interactive Media Retail Group (IMRG).
If you prefer not to send your credit/debit card number over the internet, simply call us on 01 8300 800.
How do I unsubscribe from your emailing list?
If you no longer wish to receive details of our special offers and promotions, there is an option to unsubscribe at the bottom of every promotional email you receive from us.
Why can’t I find an item number?
From time to time certain items may sell out, and in these cases we will remove them from the websites. However, if we receive new stocks of the item, we will make them available again, so it can be worthwhile searching for the item again at a later date.
Why isn’t the website working properly for me?
On the rare occasions that you may experience a problem when using the website, please contact us with as much detail of the problem as you can - any error messages that were displayed, as well as your browser type and version, are especially useful and will help us investigate the problem quicker. We will then contact you to advise you of our findings and how to overcome the problem.
Why won’t the website accept my address?
Please double check the details you have entered are correct, especially that the postcode and the street name have been entered correctly.
If you still have difficulties, please contact us with your account number and address details and we will be happy to make the changes for you.
What happens if I forget my password or account number?
If you forget your password or account number, you can request a reminder of these details to be emailed to you. To do this, click the ’Sign in’ link to go to the sign in page. Underneath the normal sign in area, there are links titled ’Forgotten Account Number’ and ’Forgotten Password’. Click the relevant link, fill in the details on the next page and click the ’Sign In’ button. You will then be signed in to the site (with restricted access to account management areas of the site) and we will email you a reminder.
How can I use the promotion codes that I have received through the post/email?
Do you have a promotional code you want to use? It is really easy. When you are on the ‘Shopping Bag’ page, promotional codes can be entered in the ‘Add Promotional Code’ box. Selecting the ‘Apply’ button will present the details of the promotional code. You can then select the ‘Add to Bag’ button to add the discount / free gift to your bag. Your Promotional Code will be four letters followed by a number. The Promotional Code will have an expiry date and can only be used once.
Do I have to set up a personal account to shop with Oxendales?
In order to place an order with us, or to use the account management features, you will need to sign in to the site. You can either sign in with an existing account if you have one, or you will need to create an account. If you create an account, you can choose to take advantage of our credit facilities in order to spread the cost of the payment for the goods you order. If you prefer, you can choose not to use the credit option and instead pay for your purchases using your credit or debit card as you place your order.
Where can I read your Terms & Conditions?
The Terms and Conditions of the site are available by clicking the ’Terms and Conditions’ link at the foot of every page.
Terms & Conditions
The goods and services featured on this website are only available to persons resident in the Republic of Ireland and Oxendales & Company Limited will not accept orders from outside the Republic of Ireland. All orders are accepted on the basis of the terms and conditions set out in this website.
Our Sale Pricing Policy
We always strive to bring our customers the best possible offers and deals whilst ensuring to operate fair commercial practices without misleading our customers.
Where we detail price reductions on our web-site the following pricing policy shall apply:
The "WAS" price shown next to an item on this website is the highest price at which the item has been offered for sale in the last 12 months by us or one of our other brands (details on request). Some items have been offered for sale at a price lower than the "WAS" price during the last 12 months but, unless otherwise indicated, the "NOW" price shown is the lowest price at which the item has been offered by us. Details of intervening prices are available on request. In all cases the "WAS" price will have applied for a continuous period of 28 days or more.
Please email Customer Services should you require further information.
Email Sign Up
As a customer you are important to us, and we would like to hear what you think. Whether you would like us to answer a question, offer shopping advice, or simply respond to a comment or suggestion, we are here to help you.
But we may have already answered your query in our Help & FAQs section - where you can find a wide range of Frequently Asked Questions and First Visit instructions.
Please select the category that best describes your enquiry from the list below. This allows us to make sure your enquiry goes to the correct department and allows us to reply as quickly as possible.
You can also email us directly using 'email@example.com If you have an existing account please include your customer number within your email. Alternatively, you can call us on 01 8300 800. (Calls are charged at the national rate but will vary depending on your phone company or if using a mobile)
For enquiries concerning outstanding orders that you have not yet received. Please provide us with your item number. For delivery times please refer to the delivery terms and conditions.
For enquiries concerning unwanted, incomplete or faulty goods that you have received. If part of your order is missing we will check to see if we can deliver the missing item(s). Please provide us with your item number.
For enquiries concerning goods you have returned to us. Returned goods can take up to 14 days to appear on your account. If after 14 days returns do not appear on your account, please email us with your order details. Please provide us with your item number.
For enquiries concerning your balance, payment, credit issues, your statement, Account Protection Plans or Cover Plan. Minimum payment due when we send a statement every 28 days; the minimum required is the minimum payment. The minimum payment can be found on your paper statement. Your total outstanding balance can be checked anytime on your online account.
For enquiries concerning our product range or special offers. Don't forget product details can be found on the website.
Problems with our website
For any problems you have had with our website, or comments to help us improve it. To help us help you, please complete the form to include: browser and version, item number (if applicable) and details of the error.
Comments on our Service
For any comments that you have relating to our service.
For enquiries concerning our policies. Our policies can be found on the terms and conditions page.
For enquiries around signing in using your Email Address or Account Number please complete the form and include your Email Address and a brief description of the problem. You don't need to send us your password.
If you experience difficulty using our promotional codes, please refer to our Terms and Conditions supplied with the offer. Promotional Codes may not be valid on our branded, electrical or homeware products. If you do require any further assistance, please complete the Contact Us form with as much information as possible.
For all other enquiries.
Safe & Secure Shopping
We want you to have complete peace of mind when you shop with us. As an accredited retailer we can guarantee that your financial information is always protected.
If you're a personal account customer, you can simply log in using your account number or email address, without providing any personal details at all.
Rest assured we take security very seriously, so when completing a transaction online with us, you're in good hands.